Tag: leadership
7 Ways to Do the Hard Work of Really Loving Your Employees on Valentine’s...
Valentine’s Day is around the corner. If you’re thinking of taking your team to lunch or bringing in heart-shaped cupcakes, go for it: It’s...
Inside View: Nate Brown, UL EHS Sustainability
Some people know from a young age exactly what they want to do. They pursue a vocation with dedication and never waver from their...
Trends in Healthcare… Some May Surprise You
In June, I attended the Healthcare Call Center Times Conference in Pittsburgh. It is always a well-attended event with great speakers and attendees of...
Top 5 Posts in July
Our most-read posts in July included something for everyone—including insightful suggestions for improving employee engagement by top industry leaders; a two-step process to help...
Inside View: Adriana Thompson, Buildasign.com
Adriana Thompson has been drawn to customer service roles throughout her career. That is not surprising given her positive outlook, natural charisma and genuine...
Lost in the Labyrinth: C-Level to Cube-Level… Making the Link
Success will come at the C-level when it is realized that the contact center is no longer simply a source of implementing technology and...
Contact Center Ideas & Innovations Tour 2018
Contact Center Nation is all about passionate fans of the customer experience. We are always looking to talk to members of our tribe. These...
Top 5 Posts in April
Employee turnover is currently high across sectors and is expected to continue to rise throughout 2018. It comes as no surprise then that two...
Leadership Lessons from a Last Lecture
In September 2007, Carnegie Mellon University Computer Science Professor Randy Pausch was diagnosed with liver cancer. For those of you who have never seen...
“Fish or Cut Bait” Is Idiom Speak for “Don’t Procrastinate!”
“Fish or cut bait” is of U.S. origin and, of course, derives from the sport of fishing. Cutting bait is a straightforward literal term...
Coffee Talk with Mark Brody
I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...
Inside View: Kayla Adair, DiCentral Corporation
A crucial part of every company’s sales and service process takes place behind the scenes where a team of talented professionals helps to make...
Top 5 Posts in February
Frigid temperatures contribute to increased indoor activities… like reading contact center blogs! Our top posts in February included a call center and nonprofit partnership...
Is Your Organization Ready for a Coaching Culture?
When it comes to culture, lasting change starts at the top with the leadership team. “Employees are ready to be engaged and empowered,” says...
Now What? The Impact of Chaos on Contact Center Operations
We have all at one time or another uttered the phrase, “Now what?” According to TheFreeDictionary.com, this phrase means, “What is going to happen...
