Verint CX Automation

Tag: call center

Plan for Technology Change in the Call Center

Plan For Change

Lori Bocklund -
Management Training: Keeping Pace with Change

Management Training: Keeping Pace with Change

Pipeline -
empower agents key to customer satisfaction

Empowered Agents: A Key to Customer Satisfaction

Eric Berg -
Excel trick for counting days

WFM Excel Trick for Counting Days

Tiffany LaReau -
Call-Center-Inside-View-Feature

Inside View: Award-Winning Managers

Susan Hash -
Top-5-Contact-Center-Blog-Posts

The Top 5 Posts in April

Pipeline -
Call Center Training ROI

Call Center Training ROI

Pipeline -
Measuring FCR

Measuring FCR: Timing Affects Feedback Validity

Susan Hash -
Basic Training for New Team Leaders

Basic Training for New Team Leaders

Mike Aoki -
Training Social Care Agents

Coaching and Training Social Care Agents

Susan Hash -
The Impact of Mobile

The Impact of Mobile

Jay Minnucci -
Avoid supervisor training failure

Avoid Supervisor Training Failure

Eric Berg -
align frontline training with QA

How to Align Frontline Training with QA Results

Pipeline -
Make a long story short

Make a Long Story Short… PLEASE

Kathleen Peterson -
WFM Human Factors

WFM Human Factors

Tiffany LaReau -
contact center technology misses

Top 5 Reasons Contact Centers Miss the Mark on Technology Implementation...

Lori Bocklund -
lost art asking questions

Lost Art of Asking Questions Is Priceless

Jim Rembach -
Call-Center-Inside-View-Feature

Inside View: NCR Silver

Susan Hash -
WFM Budget Prep

WFM Budget Preparation: Calendar Days

Tiffany LaReau -
Path to Failure

Career Path to Failure

Eric Berg -
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