turnover | Contact Center Pipeline Blog

Old phone showing death of customer service hotline

Why Customers Must Be Allowed to Speak to Your Company

Brendan Read - Feb 7, 2023

Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in January

Linda Harden - Jan 31, 2023

Managing the New Normal Workforces

Managing the New Normal Workforces

Brendan Read - Dec 22, 2022

The Risks, Consequences, and Solutions to Attrition

The Risks, Consequences, and Solutions to Attrition

Pipeline Guest Post - Jul 20, 2022

Four Reasons Why Training Today Is Failing Employees

Four Reasons Why Training Today Is Failing Employees

Pipeline Guest Post - May 12, 2022

Top-5-Contact-Center-Blog-Posts

Top 5 Posts in November

Pipeline - Nov 30, 2016

Lowering Agent Turnover in the Contact Center

Making the Case for Lower Turnover

Jay Minnucci - Nov 24, 2015

High Agent Turnover

High Turnover: Are Your Core Agents Suffering?

Eric Berg - Mar 10, 2015

The Cost of A Bad Hire

The Cost of a Bad Hire

Eric Berg - Feb 16, 2015