Tag: turnover

Old phone showing death of customer service hotline

Why Customers Must Be Allowed to Speak to Your Company

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in January

Linda Harden -
Managing the New Normal Workforces

Managing the New Normal Workforces

Brendan Read -
The Risks, Consequences, and Solutions to Attrition

The Risks, Consequences, and Solutions to Attrition

Pipeline Guest Post -
Four Reasons Why Training Today Is Failing Employees

Four Reasons Why Training Today Is Failing Employees

Pipeline Guest Post -
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in November

Pipeline -
Lowering Agent Turnover in the Contact Center

Making the Case for Lower Turnover

Jay Minnucci -
High Agent Turnover

High Turnover: Are Your Core Agents Suffering?

Eric Berg -
The Cost of A Bad Hire

The Cost of a Bad Hire

Eric Berg -