Verint CX Automation

Tag: training

The Irony of CX … Vision or Hallucination?

The Irony of CX … Vision or Hallucination?

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in April

Linda Harden -
Gazing at the Staffing Crystal Ball

Gazing at the Staffing Crystal Ball

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in February

Linda Harden -
Turn Training into a Competitive Advantage

Turn Training into a Competitive Advantage

Pipeline Guest Post -
The Re-Invention of the Telephone Center

The Re-Invention of the Telephone Center

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in November

Linda Harden -
Is Your Contact Center Overexercised?

Is Your Contact Center Overexercised?

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Linda Harden -
Strategies for Managing Remote Call Center Teams – Part 1

Strategies for Managing Remote Call Center Teams – Part 1

Mark Pereira -
Improve Productivity, Improve ROI

Improve Productivity, Improve ROI

Pipeline Guest Post -
Orchestrating the Agent Experience

Orchestrating the Agent Experience

Pipeline Guest Post -
Customer Experience

Customer Experience … Rules of Engagement

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in July

Linda Harden -
Coaches Need Coaching Too!

Coaches Need Coaching Too!

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Tapping Into Staffing Alternatives

Tapping Into Staffing Alternatives

Mark Pereira -
Staffing in the Age of Angst

Staffing in the Age of Angst

Brendan Read -
The Retention Connection

The Retention Connection

Pipeline Guest Post -
How Best to Invest in Agent Retention

How Best to Invest in Agent Retention

Pipeline Guest Post -
Behind An Excellent CX is a Happy Contact Center

Behind An Excellent CX is a Happy Contact Center

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