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Mining for Productivity

Mining for Productivity

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Why Customer Experience Matters

Why Customer Experience Matters

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Demystifying AI in the Contact Center

Demystifying AI in the Contact Center

Chris Bauserman -

Automation: The Contact Center’s Grocer

Paul Stockford -

The Gig Economy Effect: Addressing New Expectations and Requirements for Contact...

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Jacada How to Promote Customer Loyalty in the Age of Complexity

How to Promote Customer Loyalty in the Age of Complexity

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Are Your Self-Service Channels Your Customers Last Option?

Are Your Self-Service Channels Your Customers’ Last Option?

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Virtual Assistants Can Be Your Contact Center Agents’ Best Friends

Lori Bocklund -

The Future of the Contact Center

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Contact Center Technology Trends 2019

Four Key Contact Center Technologies for 2019

Lori Bocklund -
How to Prepare for 5 Customer Service Trends in 2019

How to Prepare for 5 Customer Service Trends in 2019

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Could Your New Seasonal Employee Be a Robot?

Could Your New Seasonal Employee Be a Robot?

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The Evolution of Customer Service

The Evolution of Customer Service: Landline to AI

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