Tag: robotic process automation

We embarked on a fun little survey this spring to gather input on the future of the contact center. Our focus was on which...

As we end 2018 and reflect on what’s ahead in 2019, it seems like a good time to think about what’s new and what’s...

As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how...

As a society, we’ve been fascinated with robots since the mid-1950s. My favorite was Rosie from The Jetsons—I’d love a robot maid! While we...

Back in the day when you had to call for a cab instead of opening up the Uber or Lyft app, the only way...