Tag: natural language processing

What Call Center Managers Need to Know About AI Text Analytics

What Call Center Managers Need to Know About AI Text Analytics

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CX Is About to Change (Again)

CX Is About to Change (Again)

Chris Bauserman -
Demystifying AI in the Contact Center

Demystifying AI in the Contact Center

Chris Bauserman -

Where Does AI Fit in Your Contact Center Strategy?

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Knowledge Management: Four Selection Criteria to Increase Customer Lifetime Value

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Three Major Predictions for the 2020 Contact Center

Chris Bauserman -

KISS Method: “Keep it Simple with Speech”

Scott Bakken -
Chatbots in the Contact Center

Chatbots in the Contact Center, Part 4: Improving CX & Aligning...

Susan Hash -
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