Tag: natural language processing
KISS Method: “Keep it Simple with Speech”
Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools...
Chatbots in the Contact Center, Part 4: Improving CX & Aligning Solutions to Business...
In this final post of our chatbot series, we’ve asked the panel members to give us glimpse into the trends and developments in chatbot...
