Tag: Emotional Intelligence

Moving Forward: What Will 2021 Bring for Contact Centers?

Susan Hash -
Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Susan Hash -
Leading with Empathy, November 2020 Feature

Why Empathy in Leadership Matters

Mark Pereira -

The Covid-19 Crisis: Do We Put Our Energy into People, Process...

Sangeeta Bhatnagar -

The Emotion Connection: Tapping into the Science of Human Emotion to...

Susan Hash -
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in March

Pipeline -
The moment of truth in customer service

Moment of Truth

Kathleen Peterson -
Mindful Communication in the Call Center

Let ’Em Have It or Bite Your Tongue

Kathleen Peterson -
Call Center Agent Appreciation

”My Husband Just Died“: What Will Your Agents Do Next?

Jim Rembach -
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