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Top Seven Call Center Software Requirements for the “Now Normal”

2020 was already showing signs of being a transformative year for the call center industry—with growing interest in “all things cloud” due to the...

Surviving Post-Holiday Returns

Whew! You made it. Your team made it. Another holiday season is behind you. Despite all the challenges, despite all the: Product inquiries Order status checks Incorrect...
What to Expect for Contact Centers in 2018

What to Expect for Contact Centers in 2018

Of the most impactful priorities for contact centers in 2017, customer experience was at the top of the list. In a competitive landscape where...
Contact Center Pipeline Blog