3 Easy Agent Appreciation Ideas

3 Easy Ways to Appreciate Your Agents During Customer Service Week

Happy Customer Service Week! Hopefully, your Customer Service Week celebration has kicked off and your agents are basking in the glow of much-deserved recognition, food and gifts! If you’re looking for a few more...
Call Center Agent Appreciation

7 Ways to Do the Hard Work of Really Loving Your Employees on Valentine’s...

Valentine’s Day is around the corner. If you’re thinking of taking your team to lunch or bringing in heart-shaped cupcakes, go for it: It’s a nice gesture. But don’t think your work is done…...
15 ideas for contact center management to show employees appreciation

15 Ideas for Showing Agents Appreciation: Ideas 11-15

Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who bring value to your center. Be sure to read the...
15 ideas for contact center management showing their agents appreciation

15 Ideas for Showing Agents Appreciation: Ideas 6-10

It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction levels. There are many types of activities and simple gestures...
15 ideas for showing call center agent appreciation

15 Ideas for Showing Agents Appreciation: Ideas 1-5

August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play in the organization’s success. National Customer Service Week (Oct. 3-7)...
A common cause of customer service new-hire turnover in contact centers

Quick Tip: End Team Huddles on a Positive Note

Taking the time to show frontline agents how much they’re valued is a critical role for the center management team—or should be. Jill Houghland, senior operations manager at InterCall, and a finalist for ICMI’s...

Frontline Appreciation

Today is National Employee Appreciation Day. It's a day to show your staff how much you appreciate the value that they contribute to your customers and the business. I am one of the judges for...
Valuing the Frontline Role

Valuing the Frontline Role

Generally speaking, many contact centers do an excellent job of discovering and rewarding great performance. Whether through reports, monitored calls or customer satisfaction surveys, we almost always take the time to find and show...
Contact Center Pipeline Blog