3 Easy Ways to Appreciate Your Agents During Customer Service Week
Happy Customer Service Week! Hopefully, your Customer Service Week celebration has kicked off and your agents are basking in the glow of much-deserved recognition,...
7 Ways to Do the Hard Work of Really Loving Your Employees on Valentine’s...
Valentine’s Day is around the corner. If you’re thinking of taking your team to lunch or bringing in heart-shaped cupcakes, go for it: It’s...
15 Ideas for Showing Agents Appreciation: Ideas 11-15
Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who...
15 Ideas for Showing Agents Appreciation: Ideas 6-10
It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction...
15 Ideas for Showing Agents Appreciation: Ideas 1-5
August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play...
Quick Tip: End Team Huddles on a Positive Note
Taking the time to show frontline agents how much they’re valued is a critical role for the center management team—or should be. Jill Houghland,...
Frontline Appreciation
Today is National Employee Appreciation Day. It's a day to show your staff how much you appreciate the value that they contribute to your...
Valuing the Frontline Role
Generally speaking, many contact centers do an excellent job of discovering and rewarding great performance. Whether through reports, monitored calls or customer satisfaction surveys,...
