Staff Appreciation

Happy Customer Service Week! Hopefully, your Customer Service Week celebration has kicked off and your agents are basking in the glow of much-deserved recognition, food and gifts! If you’re looking for a few more...

Valentine’s Day is around the corner. If you’re thinking of taking your team to lunch or bringing in heart-shaped cupcakes, go for it: It’s a nice gesture. But don’t think your work is done…...

Welcome to the final post in our agent appreciation series! The following are five more ideas for recognizing your agents as unique individuals who bring value to your center. Be sure to read the...

It’s the little things that you can do on a daily, weekly and monthly basis that make a huge difference in agents’ job satisfaction levels. There are many types of activities and simple gestures...

August is a good time of the year to think about ways to recognize your frontline staff for the important role that they play in the organization’s success. National Customer Service Week (Oct. 3-7)...

Taking the time to show frontline agents how much they’re valued is a critical role for the center management team—or should be. Jill Houghland, senior operations manager at InterCall, and a finalist for ICMI’s...

Today is National Employee Appreciation Day. It's a day to show your staff how much you appreciate the value that they contribute to your customers and the business. I am one of the judges for...

Generally speaking, many contact centers do an excellent job of discovering and rewarding great performance. Whether through reports, monitored calls or customer satisfaction surveys, we almost always take the time to find and show...