Working From Home—A Growing Necessity
When you think of working from home, several benefits come to mind. The savings in both time and money to commute back and forth...
The Four Most Important Skills for Leading Hybrid Teams
The Covid-19 pandemic created significant shifts in how we work. As businesses scrambled to set up employees to work from home, there was little...
Three Things Seasoned Work-From-Home Leaders Always Get Right
I have the privilege of knowing dozens of seasoned U.S. work-from-home (WFH) leaders in financial services, health care, retail, travel, professional services and utilities...
Redefining the Work Experience
As companies realign their workforce during these disruptive times, work-from-home (WFH) is quickly redefining the concept of “business as usual.” Both companies and employees...
On-Trend: At-home Agents
You know something is pretty important or interesting these days if it’s referred to as being on-trend, or trending. It’s not the same as...
When Contact Changes: Five Tips for Transitioning to Remote Contact Centers
Now more than ever, businesses are trying to deliver consistency in a world that is changing every day. We at Cresta have been in...
6 Common Sense Practices to Share with Work-at-Home Agents
After more than 20 years in the on-demand contact center industry, I’ve come across some great work-from-home practices. And a few not-so-good ones, too.
Whatever...
Simplifying Remote Access
The need for remote access to core contact center infrastructure continues to grow. Whether implementing a home agent program, accommodating “on the go” leaders,...
Top 3 Failure Points for Work-at-Home Programs
Over the past few years, we’ve worked with 800-plus organizations in design, implementation and continuous improvement of work-at-home programs for contact centers.
Now...
