Inside The Issue

Please take a few moments and see what our February issue has to offer. We cover many of those topics that challenge us every...

Happy 2019! I hope the New Year brings much happiness and peace to you. Please take advantage of our Subscription Offer (12 months for...

Best wishes to you and your loved ones for the happiest of holidays! It’s an exciting time of year—and an exciting time to be a...

November! It’s that time of year! Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends...

All the surveys tell us how important quality service is across contact channels. I haven’t seen a survey yet where customers say that service...

What is it about September? It always makes me feel like we are “getting back to work.” Maybe it’s the end of summer and...

It’s that time of year… the lazy, hazy days of summer. Life moves at a little slower pace. Time slows down… except at Contact...

Publishers Note July 2018 We've seen the statistics and studies - or seen it first-hand, employee engagement is at an all-time low and continues to...

What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events....

Do you know what I love best about the contact center industry? It's as relevant and as important today as ever. We are continuously...

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all...

Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all...

On Super Bowl Sunday, we watch to see if our favored team will be the winner… or the loser. There are coaches, trainers, sports...

Welcome to the January issue! I wish you the very best of health and contentment in 2018! May you and your loved ones be...

As the year draws to a close, I extend wishes to you and your loved ones for the happiest of holidays and a very...

It’s November. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our...

I hope your plans are in place and you are starting your celebrations for this week’s recognition of National Customer Service Week. The first...

Hurricane Harvey, the first Category 4 hurricane to hit the United States in more than a decade, has devastated communities across southeast Texas. The...

It’s summer time here in Annapolis, Maryland. The pool waters are warm and the sun is hot. That means it’s a great time to...

Welcome to the July issue of Contact Center Pipeline. It is an honor to interview Bob Furniss in our July issue. Bob is the...