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Contact Center Pipeline Magazine May Issue

Contact Center Pipeline Magazine: A Look Inside Our May 2016 Issue

Have you seen the new Discover Card commercial? Their message says you can reach a real person in the U.S., day or night. They...
Protecting Customer Data in the Contact Center

Contact Center Pipeline Magazine: Inside Our April 2019 Issue

Spring has sprung here in Annapolis, MD. The little peepers are singing at the top of their lungs in the evening letting us all...
Creating Career Paths for Call Center Agents

Contact Center Pipeline Magazine: Inside Our July 2017 Issue

Welcome to the July issue of Contact Center Pipeline. It is an honor to interview Bob Furniss in our July issue. Bob is the...

Contact Center Pipeline Magazine: Inside Our March 2020 Issue

Welcome to the March 2020 issue of Contact Center Pipeline magazine! It is gratitude month for me at Contact Center Pipeline! Our first...
How to identify the best-fit candidates for your contact center.

Contact Center Pipeline Magazine: Inside Our June 2018 Issue

What a busy time of year! The month of June always brings many activities, like graduations, weddings, dance and band recitals… great celebratory events....
Contact Center Pipeline April Issue - Featuring Employee Advocacy

Contact Center Pipeline Magazine: A Look Inside Our April 2016 Issue

The April 2016 issue of Contact Center Pipeline is available online. Here is what you’ll find inside: FEATURE ARTICLES Employee Advocacy By Susan Hash An empowered and impassioned...
Contact Center Pipeline Magazine May 2019

Contact Center Pipeline Magazine: Inside Our May 2019 Issue

Contact centers are complex. Just look at the range of topics we cover in our May issue of Contact Center Pipeline. There are so...
5 Hot Contact Center Trends

Contact Center Pipeline Magazine: Inside Our August 2017 Issue

It’s summer time here in Annapolis, Maryland. The pool waters are warm and the sun is hot. That means it’s a great time to...
Upskilling the Contact Center Workforce witih TItle

Contact Center Pipeline Magazine: Inside Our April 2020 Issue

I hope our April issue finds you safe and well. You may have seen Mr. Rogers’ quote that is so applicable for our times:...
Contact Center Executive Outlook on Employee Engagement

Contact Center Pipeline Magazine: Inside Our July 2018 Issue

Publishers Note July 2018 We've seen the statistics and studies - or seen it first-hand, employee engagement is at an all-time low and continues to...
The Digital Workplace

Contact Center Pipeline Magazine: Inside Our October 2016 Issue

Here's what you'll find inside our October issue: FEATURE ARTICLES The Digital Workplace By Susan Hash Employees today have higher standards for digital technology in the workplace—and they’re...
Deliver a More Personalized Experience

Contact Center Pipeline Magazine: Inside Our June 2019 Issue

We are seeing record numbers of low unemployment rates—the lowest in the past 50 years. Given the fact that contact centers, by their nature,...