Four Ways to Show Appreciation to Frontline Staff Beyond Customer Service Week
Why should you go out of your way to show your appreciation to employees beyond Customer Service Week? I can give you three good reasons right off the bat: One study found that a full...
Power to the People: 5 Ways to Elevate the Agent Experience
According to Gallup’s recent polls, 87% of employees worldwide are not engaged. Think about that for a moment—that’s a staggeringly high number. If 50 people work in your contact center, that’s like saying only...