Tag: workplace culture

A 2019 study conducted by Businessolver shows that, although 80% of employees believe that organizations need to be more empathetic, only 57% of CEOs...

A lot of companies claim to put their employees first, but few actively seek the contact center staff’s input and take action on it....

In my 25 years in the contact center industry, I have seen a lot of drama. Before I knew how to handle it, I...

Do you ever feel like it’s impossible to keep great talent in a customer support environment? You’re not alone! Leaders all over the globe...

Life is full of stressful events and pressures. Sometimes circumstances can seem so overwhelming that it leads to anxiety, depression and life-threatening crises. Phoenix...