Home Tags Video chat

Tag: video chat

Seven Ways the Pandemic Affected My WFM Role

2020 has been an unbelievable year. We’ve experienced a worldwide pandemic, a huge cultural movement, universal economic collapse, home-schooling and a shortage of toilet...

Three Major Predictions for the 2020 Contact Center

In today’s highly dynamic digital economy, there is no set safeguard against uncertainty. We live in an era where a single tweet or photo...
Contact Center Technology Worth Following

Technology Worth Following

OK, let’s set the ground rules. We are interested in defining contact center technology that is worth following today. That doesn’t mean we want...

Top 5 Posts in August

Our five top posts in August covered a range of topics—from tips to improve agent engagement during new-hire training to the impact that video...
Video Chat for Customer Service in the Contact Center

More Video Chat Considerations

Turning on the camera in the contact center creates a substantial number of questions for management to consider. Yesterday’s post looked at some of...
Video Chat for Customer Service in the Contact Center

Video in the Contact Center

I am not one that jumps on the bandwagon every time something new comes down the pike. Given that, my take on video chat—that...
Contact Center Pipeline Blog