Tag: technology implementation

Contact Center Pipeline Author Wall of Fame

Meet Lori Bocklund: Our February 2020 Wall of Fame Honoree

Pipeline -

Make Contact Center Technology a Strategic Tool

Lori Bocklund -
Implementation of Contact Center Technology

Fast Implementation with Success

Lori Bocklund -
Cloud Ushers in New Rules for Contact Center Technology Selection

Cloud Ushers in “New Rules” for Technology Selection

Lori Bocklund -
Four Things to Ask Before Choosing A Contact Center Provider by Intelepeer

Don’t Settle: 4 Things to Ask Before Choosing A Contact Center...

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A common cause of customer service new-hire turnover in contact centers

Quick Tip: Try a Phased Approach to Tech Implementation

Susan Hash -
multitasking-and-long-term-planning

The Three Ms of Implementation

Lori Bocklund -
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in August

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Training Aligned

Don’t Shortchange Technology Implementation

Lori Bocklund -
contact center technology misses

Top 5 Reasons Contact Centers Miss the Mark on Technology Implementation...

Lori Bocklund -