Tag: Sponsored Posts
Delivering a Personalized, Effortless, Connected CX
People today may choose to communicate with organizations across various channels including phone, email, chat, SMS, social and walk-ins. When they do reach out,...
Why Teamwork Is the Most Important Investment You’ll Ever Make
What do NASCAR drivers Kyle Busch, Martin Truex, Jr., and Jimmie Johnson have in common? Each driver qualified for the 2017 Monster Energy NASCAR...
Reach New Speeds to Insight with a Speech Analytics Strategic Blueprint Workshop
“I don’t understand how my organization can use speech analytics.”
This is a statement often heard from those who have speech analytics just as often...
Focus on Well-Being: The Benefits of Wireless Audio
Companies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount...
Agent Engagement and the Customer Experience
What does it take to improve agent satisfaction and retention?
Today, one of the key topics of discussion in most contact centers is the high...
You Can’t Rely on Luck to Retain Top Talent: Look to Loyalty, 21st Century...
Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
Want Your Customers to Love You? Start by Actively Listening!
Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
Contact Center Nation
Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
Welcome to 2018! A Groundswell Is Rising. Are You Ready?
In June 2017, at Call Center Week in Vegas, OpenText Qfiniti received the Workforce Optimization Provider of the Year Award. During the evening gala,...
Sennheiser Technology Supports Contact Center Employees with Special Hearing Needs
Contact Center managers and business owners who have invested in sophisticated unified communications networks typically understand the urgency of maintaining a skilled, consistent and...
Are You Thankful for Your Customer Feedback Tool?
With the Thanksgiving holiday around the corner and other holidays approaching, I expect retailers, product and other service providers to solicit consumer feedback via...
UC Device Management Creates Greater ROI
Unified Communications (UC) has brought a slew of new capabilities to the modern contact center, increasing the flexibility, mobility and functionality of workers through...
