Tag: remote working
The Four Most Important Skills for Leading Hybrid Teams
The Covid-19 pandemic created significant shifts in how we work. As businesses scrambled to set up employees to work from home, there was little...
Accomplishing Call Center Transformation with Unified Communications Softphones
The contact center industry is seeing a growing need to improve operational efficiencies, enable increased flexibility and agent versatility, and deliver vastly enhanced customer...
Resiliency in the Age of Pandemic
As we prepared for 2020 six months ago, few (if any) had a crystal ball that anticipated the kind of widespread disrupted brought on...
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
Has anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are? I thought there was only one, really. That...
When Contact Changes: Five Tips for Transitioning to Remote Contact Centers
Now more than ever, businesses are trying to deliver consistency in a world that is changing every day. We at Cresta have been in...
