Tag: proactive service

Leverage Customer Data to Deliver a Personalized Customer Experience

Leverage Customer Data to Deliver a Personalized Customer Experience

Susan Hash -
Engaging the C-Wing

How to Improve Your Center’s Loyalty and Retention Rates

Mike Aoki -
Video Interview with Mark Kantor, Operations Support Team Lead at Lego

Executive Talk: Mark Kantor, Lego

Linda Harden -
Call-Center-Inside-View-Feature

Inside View: UPMC Health Plan

Susan Hash -
Top-5-Contact-Center-Blog-Posts

The Top 5 Posts in May

Pipeline -
The Contact Center Outbound Welcome Call

The Welcome Call

Jay Minnucci -
Proactive Do’s and Don’ts

Proactive Do’s and Don’ts

Jay Minnucci -
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