Tag: consumer privacy
Legal and Regulatory Developments in 2020—and What to Expect in 2021
Think about this. 2020 has (thankfully) come to an end, but the rapid and largely unrestrained spread of COVID-19 has upended our normal way...
How to Implement CCPA Without Impacting Customer Service
One of the realities of working in customer service today is that you probably handle a significant amount of customer data on a daily...
Consumers Demand More Data Privacy Protections—California Responds
If you have never experienced a data breach of your private information, you are likely in the minority. According to the Consumer Protection Bureau,...
Protecting Customer Data, Part 3: Shining a Light on Dark Data
Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log...
TCPA Compliancy: Predators and Fines on the Rise (What You Need to Know to...
When the original Telephone Consumer Protection Act (TCPA) law was passed in 1991, 80% of Americans had landlines and only 3% had mobile phones....
