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Contact Center Pipeline Blog
Pipeline Blog
Our Authors
Issues
Inside View
ExecTalk Video
Quick Tips
Sponsored Posts
Popular Topics
Agent Engagement
Customer Experience
Staffing
Technology
Magazine
Directory
Contact Us
Tag: complaint handling
Managing Emotional Labor in the Contact Center
Mark Pereira
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Aug 10, 2021
In Unusual Times, Replace the Usual Customer Service Phrases
Leslie O'Flahavan
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Feb 16, 2021
20 Empathy Statements to Show Stressed-Out Customers That You Care
Leslie O'Flahavan
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Nov 11, 2020
Inside View: Purchasing Power
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Apr 28, 2020
Contact Center Pipeline Blog
