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Agile CX 201—Practical Applications

Remember being in school? I don’t remember much either, actually. But I do remember how classes were designated. The 101 class was always the...

The Long and Winding Road

If you’ve read any of my Contact Center Pipeline columns over the past nine years, you’ve probably noticed that I usually sneak in something...
Cloud based phone system app

The Phone System App

Twenty years ago, I was standing on a loading dock directing the two trucks transporting our new ACD phone system into the building. Ours...
Contact Center Pipeline Blog