Tag: big data
The Evolution of Customer Service: Landline to AI
Back in the day when you had to call for a cab instead of opening up the Uber or Lyft app, the only way...
A Look Ahead: 17 on ’17 (Part 4)
What are the trends that contact center leaders should know about in 2017? We asked 17 industry experts to share their thoughts across a...
Top 5 Posts in March
Our most-read blog post in March was Kathleen Peterson’s insightful look back at McKinsey & Company’s decade-old research into the impact of Moments of...
Lost Art of Asking Questions Is Priceless
Proper questioning and inquisition has become a lost art in modern society. For many, it has gone beyond being a lost art in society...
