Tag: attendance
Absenteeism Is a Pain
Absenteeism is a pain, we all know that. According to Benchmark Portal, absenteeism equates to 6.48% of all scheduled hours in a contact center....
Showing Up: Understanding & Improving Attendance
Consider for a moment how much you invest in your agents. Salary and benefit costs are obvious. But don’t forget recruiting, hiring and training....
Contact Center Pipeline Magazine: Inside Our September 2016 Issue
Vacations are dwindling down. Schools are ramping up. We’re planning our agent celebrations for Customer Service Week next month. It is a busy time...
Quick Tip: Recognition for Schedule Performance
Programs that offer honor and prestige for top performance not only inspire employees to reach for higher goals, they help to create a positive...
The Top 5 Posts in May
Our top blog post in May focused on an age-old challenge for many contact centers—schedule adherence—and offered tips for creating a culture that promotes...
Promoting a Culture of Attendance
Poor attendance is one of the top reasons for termination in a contact center. According to Benchmark Portal, the average adherence to schedule rate...