Tag: AI
Creating Career Paths for Agents
There is no doubt that technology has accelerated the pace of change in contact centers. Yet when it comes to the human element, some...
Top 5 Posts in June
If you’re compiling your summer reading list, think about adding a few industry-related instructional posts to your lineup. Hot topics on the Pipeline blog...
Improve Content Consistency Across Channels with AI-Infused Knowledge
eGain’s SVP Worldwide Marketing Anand Subramaniam believes that delivering a consistent content experience is key to driving value for both customers and agents. According...
Blending AI with Human Support
The future of work and the impact that artificial intelligence will have on the workforce has been a hot topic lately. The publicity has...
