Tag: agent attrition

May is generally an event-loaded month for the industry. It’s also a time when blog readership spikes. This month, we saw a great deal...

According to the Bureau of Labor Statistics, the current unemployment rate is the lowest in 48 years. When the economy is strong and contact...

The contact center environment can be hectic—you probably have don’t have much time or patience for a third-party outsourcer telling you how to “transform”...

Employee turnover is currently high across sectors and is expected to continue to rise throughout 2018. It comes as no surprise then that two...

The call center industry has one of the highest attrition rates in the world, and it is not a surprise. After all, who would...

Special highlights in our January issue include our feature article where 17 industry leaders offer their insights on 2017. You will also find the survey...

Training for social customer care agents and a thoughtful look at the common assumptions about agent attrition topped the list of most-read posts in...

It has been an exciting year at Pipeline with the launch of our blog. As 2015 comes to a close, we'd like to look...

“Well, you know, it is a call center.” That phrase always seems to be uttered at some point when discussing turnover at a contact...