Tag: agent attrition
Top 5 Posts in May
May is generally an event-loaded month for the industry. It’s also a time when blog readership spikes. This month, we saw a great deal...
Managing Attrition in a Strong Economy
According to the Bureau of Labor Statistics, the current unemployment rate is the lowest in 48 years. When the economy is strong and contact...
Improving Contact Center Operations: Happiness All Around to a “T”
The contact center environment can be hectic—you probably have don’t have much time or patience for a third-party outsourcer telling you how to “transform”...
Top 5 Posts in April
Employee turnover is currently high across sectors and is expected to continue to rise throughout 2018. It comes as no surprise then that two...
How to Lower Agent Attrition in Your Contact Center
The call center industry has one of the highest attrition rates in the world, and it is not a surprise. After all, who would...
Contact Center Pipeline Magazine: Inside Our January 2017 Issue
Special highlights in our January issue include our feature article where 17 industry leaders offer their insights on 2017. You will also find the survey...
Top 5 Posts in December
Training for social customer care agents and a thoughtful look at the common assumptions about agent attrition topped the list of most-read posts in...
Top 10 Posts of 2015
It has been an exciting year at Pipeline with the launch of our blog. As 2015 comes to a close, we'd like to look...
Agent Attrition: Time for a Change
“Well, you know, it is a call center.” That phrase always seems to be uttered at some point when discussing turnover at a contact...
