Magazine

Do you know what I like best about our July issue? It covers all topics that enhance our customer experiences, from covering the contact center management basics, connecting with customers where they are, establishing...

I love our June issue. There are so many articles this month offering great advice on how to give our customers better service. If you are looking for a good consultant, read this month’s...

Welcome to our May issue. Many of the articles this month focus on security and fraud issues in our centers. Take a look at the stats on our Thought You Should Know page. I...

As I sit here reviewing the April issue prior to publication, I marvel at all the external factors affecting our centers today. Since the pandemic, there has been a scramble to move our agents...

A Time to Reflect We are living in a time of more. We have more technology but less time. More connections, but we feel less connected. There are more influencers with less influence. We have...

I have always found Valentine’s Day to be one of my favorite holidays. It’s the perfect time to let people know you appreciate them, whether they are a mentor, colleague, friend, writer, subscriber...we all...

There is just something special about the first days of a new year. I sit here this morning, writing my message to you for the January 2024 issue. Perhaps, it is not much different...

As the year comes to a close, I want to take a moment to express my heartfelt gratitude for your continued support and loyalty. It has been a remarkable year filled with rewards and...

Here in the United States, we celebrate Thanksgiving this month. Thanksgiving is important because it encourages us to pause and be mindful of the blessings we have. Many of us get so caught up in...

Halloween must be coming. I am starting to see pumpkins and mums, along with bats and spider webs on front porches. Little kids are figuring out if they want to be sweet princesses or...

Aah…September. Doesn’t it almost feel like the start of the new year? Summer is behind us. Weather is turning cooler. Kids are back to school. It’s time to start planning our work and personal...

Welcome to our August issue. We are in the midst of a very hot summer month and I have a great suggestion for keeping cool. We are offering a significant reduction in our subscription price....

We are pleased to announce the July issue of Contact Center Magazine. Automation is top talk in our centers these days. We continue our deep dive into discussions on generative and conversational AI, as...

We are pleased to announce the June issue of Contact Center Pipeline Magazine. As you always note from our content, we are solely dedicated to our contact center industry. This month, we showcase Stanley...

There are signs of spring everywhere. The little tree frogs are singing, flowers and trees are budding, the days are longer...all this to say there is change in the air. Change is everywhere. Could there...

Our April issue is available. We cover some of our bigger contact center challenges in our April issue. We discuss motivation, schedule flexibility, hiring, GIG working, remote work, knowledge management, awesome customer experiences and...

It's March and you know what that means... Madness is in the air! We've picked our teams and are ready to party! But that's not all, this month also marks the 14th anniversary of...

I have always found Valentine’s Day to be one of my favorite holidays. It’s the perfect time to let people know you appreciate them, whether they are a mentor, colleague, friend, writer, subscriber…we...

Welcome to 2023! Our editor, advisory board and authors have done an amazing job of sharing with us their insights into the road ahead in 2023. As Sandrine says, “What we’re seeing already – and...

TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of...