We are pleased to announce the June issue of Contact Center Pipeline Magazine. As you always note from our content, we are solely dedicated to our contact center industry. This month, we showcase Stanley Black & Decker and their strategies behind their CX. Of course, CX is at the very core of each issue, so this month you will also find information around Chatbots, AI, Brand, Generative AI, employee retention, contact center value, and many more pearls of wisdom from some of our favorite authors. You will not want to miss our Vendor Roundtable as we discuss the Future of Outbound.
Please enjoy our June issue!
Gardening the CX
By Brendan Read
How Stanley Black & Decker Outdoor gets the CX done.
The Hurrier I Go … The Behinder I Get!
By Kathleen M. Peterson
Taking time to make impactful decisions.
CONTACT CENTER VALUE
The Rising Importance of Contact Centers
By Robert Bradshaw
Do not underestimate centers’ value to the business.
How to Put Bots to Work
By Jacob Molina
Bots are revolutionizing user interfaces.
How to Efficiently Maximize Contact Reach
By Mark Pereira
If you haven’t invested in a dialer, now is the time to do so.
Reaching Out to Improve the B2B CX
By Vickie Schutze
How well-executed outbound customer contact can deliver excellent CXs.
How to Optimize Conversations and Augment Customer Value
By Eangelica Aton
AI guidance can power improved customer interaction outcomes.
5 Practical Employee Retention Strategies that Work
By Sara Wakefield
How B2B organizations can respond to the Great Resignation.
Is There a Future for Outbound?
By Brendan Read
Outbound communications is increasingly vital but is facing pressure on many fronts.
Revolutionizing Customer Service
By Stuart Dorman
Is Generative AI/ChatGPT Set to Transform the Contact Center Industry?
Three Tips for Inside Sales Success
By Ben Chacko
Navigating the new reality of B2B sales to capitalize on shifting buyer behavior.
Evolving the Contact Center into a Data-Driven Brand Guardian
By Magnus Geverts
The most successful contact centers will enact this transformational change to smarter CXs.
A special callout to our authors this month for sharing their insights and wisdom: Eangelica Aton, Robert Bradshaw, Ben Chacko, Stuart Dorman, Magnus Geverts, Jacob Molina, Mark Pereira, Kathleen M. Peterson, Brendan Read, Vickie Schutze and Sara Wakefield.
And a special thank you to each of our sponsors: 2Ring, AWS Marketplace, Calabrio, Centrical, Cognigy, eGain, HGS, Human Numbers, Khoros, Kustomer, MediaSmith, NECCF, NICE, PowerHouse, Procedure Flow, Reuters, RingCentral, Riverbed, ROI-DNA, Scorebuddy, Strategic Contact, TTEC Digital, WFH Alliance and Verint.