Verint CX Automation
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in August

Jacobi heads up August's Top 5 Blog Posts with a plan for how to combat the contact center concentration crisis caused by excessive background noise. Next up, Rebecca explains how AI can aid our...
How AI Can Combat Staffing Challenges

How AI Can Combat Staffing Challenges

Forecasting economic futures is challenging, but business success depends on it. The U.S. economy ended 2022 on a sustained strong note. Payrolls continued to grow beyond expectations. Unemployment stayed low. Wages were still growing...
Looking Beyond the Wrinkles

Looking Beyond the Wrinkles

Ageism is arguably the oldest (in more ways than one), most pervasive, and cruelest form of stereotyping, prejudice, and discrimination. It signifies that the individual in question is no longer a contributing, hence valuable...
Is Your Diversity Being Held Hostage?

Is Your Diversity Being Held Hostage?

There’s never been a bigger push to eliminate discriminatory hiring practices in the workplace than there is today. With good reason too. Discriminatory hiring practices are wrong from human and ethical perspectives, are bad...
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