Top 5 Posts in August
Jacobi heads up August's Top 5 Blog Posts with a plan for how to combat the contact center concentration crisis caused by excessive background...
How AI Can Combat Staffing Challenges
Forecasting economic futures is challenging, but business success depends on it.
The U.S. economy ended 2022 on a sustained strong note. Payrolls continued to...
Looking Beyond the Wrinkles
Ageism is arguably the oldest (in more ways than one), most pervasive, and cruelest form of stereotyping, prejudice, and discrimination. It signifies that the...
Is Your Diversity Being Held Hostage?
There’s never been a bigger push to eliminate discriminatory hiring practices in the workplace than there is today. With good reason too.
Discriminatory hiring...