Paul Stockford

Paul Stockford
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Paul Stockford served as Chief Analyst at Saddletree Research, which specialized in contact centers & customer service, from 1999-2022.
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Call Center Automation for COVID-19 Coronavirus Crisis

Automation Key to COVID-19 Contact Center Crisis

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Turning Up the Heat on the Contact Center: A Fireside Chat...

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Will TRACED Mean the End of Robocalls in 2020?

Will TRACED Mean the End of Robocalls in 2020?

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Contact Center 2020: Yesterday and Today

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Analytics Coming of Age

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The Trials, Tribulations, Agony, Ecstasy and Irony of 20 Years as an Independent Analyst

True Confessions: The Trials, Tribulations, Agony, Ecstasy and Irony of 20...

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Voice in the Contact Center: The Heart of the Matter

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Eight Days a Week: The Always-On Contact Center

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Robocalls? Don’t Shoot Me, I’m Only the Harmonica Player

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CX Versus GX: When Worlds Collide

CX Versus GX: When Worlds Collide

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