Kathleen Peterson is Chief Vision Officer for PowerHouse Consulting. Kathleen shares her insights on contact center strategies that help promote and elevate our “power” within our organizations. She explains our opportunities, our “currency” we collect in our centers, why we are an asset and how we have the right to have a seat at the table. What a unique opportunity this interview offers for us to hear Kathleen’s passion and experiences to elevate our careers and centers.
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