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Tag: Video

“Hearing” and Heeding Today’s Customers

VENDOR ROUNDTABLE: “Hearing” and Heeding Today’s Customers

Brendan Read -
Analyzing the Analytics

Analyzing the Analytics

Brendan Read -
Is the Picture Bright for Video?

Is the Picture Bright for Video?

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in February

Linda Harden -
Video Fatigue? Not in Customer Contact

Video Fatigue? Not in Customer Contact

Pipeline Guest Post -
Will Video “Kill” the Call Center Agent?

Will Video “Kill” the Call Center Agent?

Brendan Read -

How to Make Tech Support Faster and Easier—for Both Customers and...

Pipeline Guest Post -
Executive Talk Interview with Chris Shortall

Executive Talk: Chris Shortall, Destination XL Group

Linda Harden -
Executive Talk Interview with James J White

Executive Talk: Jim White, Santander Bank

Linda Harden -
Executive Talk Interview with Kathleen Peterson

Executive Talk: Kathleen Peterson, PowerHouse Consulting

Linda Harden -
Video Interview Contact Center Pipeline's Linda Harden sits down with Michael Pace, Principal, Pace of Service at the 2015 NECCF Vendor Forum.

Executive Talk: Michael Pace, Pace of Service

Linda Harden -

Executive Talk: JoAnn Morency, NECCF and Commerce Bank

Linda Harden -
Video Interview with Kristi Holcombe, Director of Workforce Management, Travelers

Executive Talk: Kristi Holcombe, Travelers

Linda Harden -
Video Interview with Mark Kantor, Operations Support Team Lead at Lego

Executive Talk: Mark Kantor, Lego

Linda Harden -
Video interview with Stacey Swim, Contact Center Manager for Unum Insurance

Executive Talk: Stacey Swim, Unum Insurance

Linda Harden -

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