Tag: work from home
Redefining the Work Experience
As companies realign their workforce during these disruptive times, work-from-home (WFH) is quickly redefining the concept of “business as usual.” Both companies and employees...
Top 5 Posts in June
More contact center leaders have begun to turn their thoughts from crisis mode to planning for next steps. Operating during a pandemic has underscored...
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
Has anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are? I thought there was only one, really. That...
Where Contact Centers Go from Here
Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we...
On-Trend: At-home Agents
You know something is pretty important or interesting these days if it’s referred to as being on-trend, or trending. It’s not the same as...
Meet LogMeIn: Our May 2020 Sponsor Wall of Fame Honoree
Contact Center Pipeline's
SPONSOR WALL OF FAME Company name:
LogMeIn CEO:
William (Bill) Wagner, CEO Describe your company:
LogMeIn delivers industry-leading solutions designed to empower companies to deliver smarter,...
When Contact Changes: Five Tips for Transitioning to Remote Contact Centers
Now more than ever, businesses are trying to deliver consistency in a world that is changing every day. We at Cresta have been in...
Contact Center Pipeline Magazine: Inside Our May 2020 Issue
"What a difference a month makes..." Well, that's what I thought I would be saying this month as we release the May issue. That's...
Top 5 Posts in April
With most of the United States now a month or longer under stay-at-home directives, readers continue to seek information on managing through the coronavirus...
