Tag: work-at-home
Quick Tip: 3 Practices for Retaining Top Talent
As the job market continues to improve, holding onto skilled service staff will be a top challenge for contact centers. Competitive wages are no...
Top 5 Posts in January
It's not surprising that contact center predictions for 2018 accounted for two of the most popular posts in January. What other topics piqued readers'...
6 Common Sense Practices to Share with Work-at-Home Agents
After more than 20 years in the on-demand contact center industry, I’ve come across some great work-from-home practices. And a few not-so-good ones, too. Whatever...
Embracing Remote Work
The ability to work from home continues to top the list of desired benefits for employees seeking better work-life balance. Over the past five...
A Look Ahead: 17 on ’17 (Part 4)
What are the trends that contact center leaders should know about in 2017? We asked 17 industry experts to share their thoughts across a...
The Year Ahead for Remote Working
During the course of the past decade, work at home for contact centers has evolved from an alternative staffing strategy to what is now...
