Tag: technology procurement
Make Contact Center Technology a Strategic Tool
I’ve logged a few decades working with hundreds of contact centers. So, here’s one thing I know for sure: Contact center technology can be...
KISS Method: “Keep it Simple with Speech”
Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools...
Contact Center Vendors: A Memo About Your Demo
Memo to the Vendor Community: We work with many clients that are interested in acquiring new technology. It is always a good sign when investments...
Calculating ROI for Contact Center Technology Investments
It’s easy to get excited about technology and conjure up all of the benefits that will accrue to the contact center. But you must...
Selecting the Right Technology Partner Should Be at the Top of Your Decision Criteria
A CCaaS Solutions Provider's CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings As the second line of the 2018 Contact Center...
How to Get the Best Results from Your RFP
Request for Proposal. RFP. Frontline users and vendors alike let out a collective groan at the prospect of a long, cumbersome and painful process....
