Tag: technology procurement
Calculating ROI for Contact Center Technology Investments
It’s easy to get excited about technology and conjure up all of the benefits that will accrue to the contact center. But you must...
Selecting the Right Technology Partner Should Be at the Top of Your Decision Criteria
A CCaaS Solutions Provider's CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings
As the second line of the 2018 Contact Center...
How to Get the Best Results from Your RFP
Request for Proposal. RFP. Frontline users and vendors alike let out a collective groan at the prospect of a long, cumbersome and painful process....
