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Tag: soft skills

Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in December

Linda Harden -
The Evolving Contact Center Supervisor

The Evolving Contact Center Supervisor

Susan Hash -
Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and...

Susan Hash -
Leading with Empathy, November 2020 Feature

Why Empathy in Leadership Matters

Mark Pereira -

The Importance of Soft Skills Training Beyond the Pandemic

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