Home Tags Soft skills

Tag: soft skills

Leading with Empathy, November 2020 Feature

Leading with Empathy: Demonstrate Understanding, Care and Compassion for Customers and Employees

Everyone could use a little more empathy these days. The desire to feel heard and understood is a basic human need, and one that...
Leading with Empathy, November 2020 Feature

Why Empathy in Leadership Matters

A 2019 study conducted by Businessolver shows that, although 80% of employees believe that organizations need to be more empathetic, only 57% of CEOs...

The Importance of Soft Skills Training Beyond the Pandemic

Even as local economies begin phases of reopening, COVID-19 is keeping most of us in our homes for the foreseeable future, and as a...
Contact Center Pipeline Blog