Tag: ROI
Lost in the Labyrinth: If Information is Currency, Contact Centers are Revenue Engines
In this installment of the Lost in the Labyrinth series, I position the contact center as the enterprise “fuel” for revenue engines and the...
Differentiator Series, Part 4: Nailing Priorities
We have reached the fourth installment of our five-part series on how the best contact centers differentiate themselves. (Be sure to read the previous...
