Tag: ROI
Healthcare Contact Centers: Readiness ROI and What’s Next
WFH… work from home. Everyone knows this acronym by now. Just about everywhere you look, people are “working from home.” Yet, this is not...
Lost in the Labyrinth: If Information is Currency, Contact Centers are Revenue Engines
In this installment of the Lost in the Labyrinth series, I position the contact center as the enterprise “fuel” for revenue engines and the...
Differentiator Series, Part 4: Nailing Priorities
We have reached the fourth installment of our five-part series on how the best contact centers differentiate themselves. (Be sure to read the previous...
