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Tag: occupancy

Balancing Skills-based Routing in the Contact Center

The SBR Balancing Act

Jay Minnucci -
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Top 5 Posts in May

Pipeline -
The Ugly Truth About Call Center Agent Occupancy

The Ugly Truth About Agent Occupancy (Or Why 85% May Be...

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Multitasking and Long-Term Planning

Dan Rickwalder -
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