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Tag: occupancy

Balancing Skills-based Routing in the Contact Center

The SBR Balancing Act

Jay Minnucci -
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in May

Pipeline -
The Ugly Truth About Call Center Agent Occupancy

The Ugly Truth About Agent Occupancy (Or Why 85% May Be...

Dan Rickwalder -
multitasking-and-long-term-planning

Multitasking and Long-Term Planning

Dan Rickwalder -

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