Tag: NPS
Transform Your Contact Center from an Expense to a Revenue Source
No matter the brand, customer service needs to be a priority. Here’s how to make it a revenue source as well. Contact centers are often...
Go Beyond Net Promoter Score to Measure Customer Experience Effectively
Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service....
Contact Center Hiring & Retention: Using AI to Predict Which Job Candidates Will Be...
Do you have trouble hiring quality agents? Retaining the superstars? You’re not alone. Surveys suggest agent attrition is a top concern year after year....
Top 10 Posts for 2016
As we approach the close of another year on the Pipeline blog, we wanted to take a quick look back to see which posts...
Top 5 Posts in February
The top blog posts in February ran the gamut from a look at the “plan it, prove it” concept to explain WFM to execs,...
To NPS or Not NPS
If, by chance, you are unfamiliar with the phrase Net Promoter Score (NPS), it is a way of scoring customer loyalty based on the...
