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Call Center Preparation for Coronavirus

3 Mistakes Contact Centers Are Making That Turn Away Millennial Customers

When it comes to brands, millennials are not lacking for options. The first generation raised on digital tools, the ability to research and choose...
Provide Call Center Staff Training in Customer Privacy Practices

Provide Staff Training in Customer Privacy Practices

With customer loyalty and profitability at stake, it’s important to have sound policies in place for managing and safeguarding customer information. Make sure that...
The Impact of Mobile

The Impact of Mobile

No matter what you think of mobile communication, you can be certain it is here to stay. It is not simply a different type...
Slow service

What Causes Slow Service?

Speed is the ultimate compliment that we can pay our customers. It shows that we value their time and we recognize they have better...