Tag: microlearning
Continuous Learning in an Age of Continuous Turnover
Remember your driver’s exam? It’s been a while, but it likely went something like this: You read the driver’s handbook and memorized the rules...
Three Ways Contact Center Staffing and Training Has Evolved
It seems like every day we learn about a new brick-and-mortar retail giant that is closing stores across the country. Sam’s Club, Toys R...
Innovative Training for the Contact Center
Frontline agents are under pressure to perform in a role that has become increasingly challenging due to more complex products and services, constantly updating...
