Tag: forecast accuracy
Seven Ways the Pandemic Affected My WFM Role
2020 has been an unbelievable year. We’ve experienced a worldwide pandemic, a huge cultural movement, universal economic collapse, home-schooling and a shortage of toilet...
Plan It, Prove It—A Vision for WFM
“Plan it, prove it.” I say those words to every client. To me, they define the role of WFM in the contact center. It...
