Tag: desktop analytics

If you watched the final season of the British television series “Downton Abbey,” which I did since it was required viewing in my household,...

If you’ve been lucky enough to be in the audience when an engaging speaker hits the stage, you know that his or her first...

In June 2017, at Call Center Week in Vegas, OpenText Qfiniti received the Workforce Optimization Provider of the Year Award. During the evening gala,...

Mainstream technologies get a lot of press. As the backbone of contact center operations, they’re on everyone’s radar and they need to function at...