Tag: desktop analytics
The Roarin’ Twenties Redux
If you watched the final season of the British television series “Downton Abbey,” which I did since it was required viewing in my household,...
Speech Analytics in 2019 and Beyond: With Change Comes Opportunity
If you’ve been lucky enough to be in the audience when an engaging speaker hits the stage, you know that his or her first...
Welcome to 2018! A Groundswell Is Rising. Are You Ready?
In June 2017, at Call Center Week in Vegas, OpenText Qfiniti received the Workforce Optimization Provider of the Year Award. During the evening gala,...
Some Nice Niche Technologies
Mainstream technologies get a lot of press. As the backbone of contact center operations, they’re on everyone’s radar and they need to function at...