customer surveys | Contact Center Pipeline Blog

Unleash the Data in Your Contact Center to Achieve Enterprisewide Customer Experience Excellence

Unleash the Data in Your Contact Center to Achieve Enterprisewide Customer...

Pipeline Guest Post - Jun 5, 2019

Are You Listening? Yes I Am. Great, Now Act on What You Heard from Me!

Are You Thankful for Your Customer Feedback Tool?

Sponsored Post - Nov 14, 2017

What, if any, value are contact centers getting from Net Promoter Score, NPS.

To NPS or Not NPS

Jay Minnucci - Feb 4, 2016

Measuring FCR

Measuring FCR: Timing Affects Feedback Validity

Susan Hash - Apr 28, 2015

lost art asking questions

Lost Art of Asking Questions Is Priceless

Jim Rembach - Apr 14, 2015

Retaining vs Defecting Customers

When Retaining Customers Is Worse Than Defecting Customers

Jim Rembach - Mar 30, 2015