Tag: conversational IVR
Automation Key to COVID-19 Contact Center Crisis
The COVID-19 pandemic has put the contact center industry in a manner of disarrayed motion the likes of which have never been seen before....
Leveraging Digital Channels, Part 2: Adapt to Your Customers’ Changing Preferences
Matt Wilbanks understands what it’s like to try to retain customers who never reach out when there’s a problem. As CEO and co-founder of...
