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Top 5 Posts in November

This month, it was all about the human element in the contact center. Our five most-read blog posts in November focused on people-centric topics...
Mastering Conversation in a Digital World

Mastering the “Fine Art” of Conversation in a Digital World

The idiom “fine art” (first half of the 1800s) is defined in the “American Heritage Dictionary of Idioms” as “something requiring highly developed techniques...