Tag: call handling
Differentiator Series, Part 3: Optimizing the Exceptions
Contact centers deal in volume. That’s obvious in the 20,000-seat center, and on a relative scale, it is just as true in a 20-seat...
Advocatus Diaboli and the Metric Mirage
Devil’s advocate, according to the American Heritage Dictionary of Idioms, it means: “One who argues against a cause or position either for the sake...
Let ’Em Have It or Bite Your Tongue
The American Heritage Dictionary of Idioms defines the phrase to “let someone have it” as originating in the mid-1800s and meaning “to give a...
