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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in August

The end of August signals the end of the summer and, for many, a renewed focus on the workplace. For contact center professionals, this...
What to Do When Everyone Hates Their Schedules

What to Do When Everyone Hates Their Schedules

It is rare for everyone to be happy with their schedule, but there may be changes you can make to improve the current situation. Schedules...
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Top 5 Posts in March

March definitely came in like a lion in many parts of the country. But when the weather is lousy, it’s a good time to...
Snooze Alert

Snooze Alert! Yup… I’m Talking About Data

People are surprised when I tell them I was a History major in college. They typically laugh nervously and say things like, “But… you’re...