Tag: agent skills
Top 5 Posts in June
More contact center leaders have begun to turn their thoughts from crisis mode to planning for next steps. Operating during a pandemic has underscored...
Talk Is Cheap… Or Is It?
Generally speaking, the idiom “talk is cheap” is understood to mean that it is easier for folks to say what they will do rather...
Top 5 Posts in October
October is a great time to be in the contact center. The month kicks off with Customer Service Week celebrations and, in some parts...
Top 5 Posts in April
April is drawing to a close. Make sure you didn’t miss our most-read posts for the month. Top topics ranged from WFM tips and...
Staffing an Omnichannel Operation
Our omnichannel series continues with a look at the impact on the contact center agent’s job and skill sets. So far, this series has offered...
