Tag: agent performance
Making AI Work in the Contact Center
In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend among marketing executives. “Viral...
Create a High-Performing Environment
If you take a close look at thriving businesses that have built reputations for innovation and exceptional customer service, you’ll find employees who are...
Pondering the Power of Real-time Speech Analytics?
Do you listen to your customers in real-time? What types of things do you need to know about what’s happening now versus reviewing post-call...
