Tag: agent performance

Coaching During Covid-19: Six Remote-Coaching Tips For Contact Centers

Pipeline Guest Post -

20 Empathy Statements to Show Stressed-Out Customers That You Care

Leslie O'Flahavan -

Analytics Coming of Age

Paul Stockford -
Making AI Work in the Contact Center

Making AI Work in the Contact Center

Chris Bauserman -
Contact Center Pipeline Magazine March 2017

Create a High-Performing Environment

Susan Hash -
Real Time Speech Analytics in the Call Center

Pondering the Power of Real-time Speech Analytics?

Pipeline Guest Post -
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